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Licensed Lab Manager

  • Westminster Eyecare Associates
  • 01/04/21
  • Providence, RI
  • 02903
  • DOE / Yearly
  • Full-Time
As one of the Top 50 Eye Care Companies in the country, including the #1 Single-Office Eye Care Practice, the WeCare Companys highest purpose is to create our unique family experience through genuine care and personal service. We clearly understand that you are the most important resource in our service commitment to our patients. We set the standard extremely high. We live our values through every level of the company and never forget why we are herefor our patients to See Lifes Special Moments, More Clearly.

Would you like to have a career where you are actually cared for, valued and respected? A work life where you can feel empowered and safe to express your ideas? A work family where you could create an environment of teamwork and positivity, not drama? Somewhere to have the opportunity to continuously learn and grow and not be bored? A work place where you are involved in the planning of the work that actually affects you, not just having orders barked at you? We invite you to explore the WeCare Family.

The Licensed Lab Manager position is more than just a job; we want it to be your career. We invest in our optical staff's training and development through online virtual training and in-person training. Advanced schooling programs may be offered to those with exceptional dedication and performance in the optical field and practice.


Competitive starting salary: salary + commission & spiff bonuses.
Convenient hours: Office hours 8:00 am-5:30 pm M-F
Meaningful opportunities to give back locally.
Retirement 401k offered to all employees, with employer contributing 3% (even if you contribute 0%)

Previous work experience in the Optician field is required, and a willingness and ability to learn and apply new skills.
Background in customer service preferred.
Must be computer literate and highly proficient in using Microsoft Office programs.


Friendly, patient, and caring with outstanding oral and written communication skills.
Ability to multitask with strong organizational skills.
Must have behavioral sensitivity, maturity, diplomacy, and tact in addressing complex situations and when speaking with emotional staff and patients.
A high level of personal and professional moral integrity is essential.
Optical theory and Lab experience


Provides unsurpassed customer service to our internal and external clients through ensuring the lab staff utilizes the Quality Inspection Process in the production of all eyewear.
Explores underlying reasons for recurring laboratory problems; goes beyond symptoms to get at causes; strives to develop long-term solutions. ]
Manages orders, following up within guidelines.
Focuses on developing the most qualified lab associates by ensuring training/coaching
Delivers constructive feedback in a timely manner to all lab associates. Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follow up to monitor progress.
Recruits and selects high caliber staff.
Schedules to business needs and adjusts staff to work appropriate shifts.
Performs administrative duties to include payroll
Completes and files in a timely manner all necessary store and lab paperwork thoroughly and accurately.
Strives to improve optical and technical knowledge through direct training and continually giving feedback to the optical and lab staff.
Is attentive to detail with all measurements, calculations, equipment settings and defective product.
Ensures all Company approved lab safety programs are implemented and maintained consistently per standards, creating a safe working environment for all associates and customers.
Ensures all lab associates are trained on the safe use, storage and disposal of approved laboratory chemicals, including annual refresher training
Documents training certificates retained in personnel files.
Ensures all newly hired associates receive safety training as part of new hire orientation.
Responsible for the basic operation, cleaning and ongoing maintenance of laboratory tools and equipment by ensuring adherence to established maintenance procedures.
Maintains machines and diagnoses to support machinery functionality.
Perform product installation and training for customers throughout the US.
Participate in conventions in either a sales or training capacity.
Assume responsibility for sales territories and the oversight and communication with 1099 sales reps.
Generate sales and leads.
Maintain consistently high customer care ratings.
Develop and implement creative and profitable marketing approaches to the individual demands of the region.
All paperwork and other requested information should be furnished in a complete and timely manner.


While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hand tools, objects or controls. The employee is occasionally required to stand, walk and reach with his hands and arms. The employee must occasionally lift and/or move up to 75 pounds.
Related keywords: property manager

COVID-19 precautions

Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

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